Regulations ensuring review authenticity, protecting creators from slander, and preventing extortion or bribery in the feedback ecosystem.
Reviews and star ratings must reflect genuine, firsthand customer experiences. Writing fake positive reviews for oneself or purchasing reviews from third parties is strictly prohibited.
Creators are strictly forbidden from withholding customer support, updates, or license keys until a buyer removes or alters a negative review.
Coordinated campaigns to leave 1-star reviews on a competitor's product, or leaving negative reviews motivated by personal feuds rather than actual product flaws, is forbidden.
Reviews should provide meaningful feedback regarding performance, features, documentation, or creator support.
Creators may appeal a review to BlueNode Moderation only under specific, objective criteria.
Buyers maintain the right to amend their review at any time if the creator resolves their technical issues or if an update introduces new problems.
Creators responding publicly to customer reviews must maintain a civil, professional tone. Publicly attacking, mocking, or threatening a reviewer is prohibited.
Arranging "review trades" (e.g. "I buy and 5-star your plugin, you buy and 5-star mine") is classified as commercial review manipulation.