Official Refund & Cancellation Policy

1. The Nature of Digital Products

Due to the immediate access and irrevocable nature of digital software downloads, refunds are generally not provided for "buyer's remorse", accidental purchases, or failure to read stated system requirements.

2. Circumstances Where Refunds ARE Granted

A full refund will be honored under any of the following verified conditions:

• Defective / Broken Code: The resource is fundamentally non-functional, causes fatal crashes on advertised supported versions, and the creator fails to fix the issue within 7 business days of a support ticket.
• Material Misrepresentation: The product description promised core features that are completely absent from the downloadable files.
• Security Violation: The resource is discovered to contain unauthorized malicious code, backdoors, or telemetry in violation of [NODE-RS-01].
• Duplicate Billing: You were erroneously charged twice for the same transaction due to a payment gateway glitch.

3. How to Request a Refund

Contact the creator via a support ticket first to give them an opportunity to resolve technical bugs. If the creator is unresponsive after 48 hours, escalate the ticket to BlueNode Support (/support/tickets).